AMERX Health Care Frequently Asked Questions

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Oakin (Oak Extract), Meadowsweet Extract, Zinc Acetate, Polyethylene Glycol (PEG) 400 & 3350, Water.

Debriding means the removing of dead/dying tissue or debris that accumulates inside the wound. A scab covering the wound or a yellow splotch inside the wound is an example of accumulation. In a chronic wound, this accumulation can slow the healing process and provide a good environment for bacteria and germs to grow. This is why it is so important to keep the wound clean and debrided.

All wounds should be covered with a dressing to protect it from germs that could cause infection. We recommend using a gauze dressing that is moistened with AMERIGEL Wound Wash to cover the wound after applying AMERIGEL Hydrogel Wound Dressing. This also helps promote a moist wound bed which, according to the Agency for Healthcare Research and Quality (AHRQ), is the optimal environment for healing to take place. Wounds left open to the air will dry out and often times form a scab. In chronic, non-healing wounds, scabs can delay the healing process and, in many instances, the scab may need to be surgically removed by a healthcare provider so that healing continues.

Click here for information about AMERIGEL Hydrogel Wound Dressing.
Click here for information about AMERIGEL Wound Wash.

The Agency for Healthcare Research and Quality (AHRQ) issues clinical practice guidelines for proper treatment and recommends the use of saline (hospital grade saltwater) for wound cleansing. We recommend using AMERIGEL Wound Wash to rinse and irrigate the wound. Cleansing the wound with soap and water may leave soap residue if not rinsed adequately. To make matters worse, most health departments allow for certain amounts of additives in their water, like chlorine and bacteria that can slow down the healing process. Using AMERIGEL Wound Wash eliminates these risks.

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No, these have been found to be harmful to new developing tissue in a chronic wound. A chronic wound is a wound that has been present for more than sixty days. For an acute wound, like a fresh scrape or cut, peroxide or betadine (povidone-iodine) could be used to cleanse the wound. When using AMERIGEL Wound Wash  and AMERIGEL Hydrogel Wound Dressing together, it is not necessary to use peroxide or betadine.

Click here for information about AMERIGEL Hydrogel Wound Dressing.
Click here for information about AMERIGEL Wound Wash.

There are several ways:

  • Look on our homepage for the box that says “Find A Doctor in Your Area.” Select a city and state to locate a physician who carries AMERIGEL®.
  • You can order from www.AMERXSTORE.com with a credit card.
  • Call Amerx® Health Care at (800) 448-9599 and place your order over the phone using credit card, check or money order.
  • Contact your pharmacy and ask them to “special order” AMERIGEL®.


Amerx Health Care stands behind the quality of our skin and wound care products. Some people are reluctant to purchase a product that they are not familiar with. Our guarantee is simple; try any AMERIGEL® product for 30 days to see how it works. If you are not satisfied for any reason, simply return the remainder of the product to Amerx and we will refund the original cost of the product. (Shipping and Handling charges are not refundable.)

The skin is the largest organ in the human body and it contains many nerve endings. Some are deep in the skin and others are close to the surface. Any time there is an opening in the skin, there is always a chance that a nerve ending may be exposed.

The burning sensation, similar to using Hydrogen Peroxide indicates that there is probably a superficial nerve ending exposed in the wound. Think of the nerve ending as a bare electrical wire without any insulation around it. Once the wound begins to heal, the newly formed tissue will surround and cover the nerve ending, thus insulating it. As healing takes place, the burning sensation will decrease in intensity and duration.

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It is common for gauze to stick to a wound. This is due to the type of drainage that comes from the wound. We recommend that you saturate the gauze with AMERIGEL Wound Wash for 10-15 minutes. This will soften the area that is stuck and make it easier to remove with little discomfort. If you simply pull the stuck gauze off, it will be painful and may cause the area to bleed.

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Yes, absolutely. AMERIGEL® Hydrogel Wound Dressing was rated the #1 Topical Dressing for Matrixectomies (nail surgery) from 2003-20014 and the #1 Topical Wound/Ulcer Treatment from 2006-20014 amongst podiatric physicians. (Podiatry Management Annual Survey, February 2003-20014)

Click here for information about AMERIGEL Hydrogel Wound Dressing.

Click on the, “Products” tab and review the latest products available from Amerx Health Care by clicking on the image of the product. If you are still unsure, our friendly customer service staff is available to answer your questions and help you. You can reach customer service via e-mail at info@amerxhc.com or by calling 1-800-448-9599, Monday – Friday,8:00 AM – 5:00 PM, EST.

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